Scope
Clarify use cases, constraints and success criteria.

A portal can give each person clear access to the files, documents and actions relevant to their role.
A case tracking portal for customers and staff.
Clarify use cases, constraints and success criteria.
Choose an architecture and validate priority workflows.
Deliver in stages and verify features throughout the project.
Document the release, access and next steps.
Priority workflows are designed and tested for the screen sizes agreed together.
The timeline depends on scope, access and required approvals. Milestones are set out in the proposal.